Warranty Policy

Last updated: May 2026

Warranty Policy

At MobileBitz, we stand behind the quality of our products and services. This Warranty Policy explains what is covered, what is not covered, and how warranty claims are assessed.

Nothing in this Warranty Policy limits or excludes your rights under the New Zealand Consumer Guarantees Act 1993 ("CGA") or any other applicable New Zealand law.

Warranty Coverage

MobileBitz products are covered against manufacturing defects and faults that occur under normal intended use.

Where a manufacturing defect is confirmed, MobileBitz may provide one of the following remedies:

  • Repair

  • Replacement

  • Refund

The remedy provided will depend on the nature of the fault, product type, availability of replacement stock, and applicable New Zealand consumer law.

Warranty Claim Process

If you believe your product has developed a fault, please contact MobileBitz as soon as possible.

To assist with assessment, we may request:

  • Proof of purchase

  • Photos or videos of the fault

  • Product inspection

  • Additional information regarding product use

Products may need to be returned for testing or inspection before a warranty decision is made.

Screen Protectors

Screen protectors are designed to absorb impact and help reduce damage to device screens.

The following are not considered manufacturing defects:

  • Cracks

  • Chips

  • Lifting after installation

  • Impact damage

  • Pressure damage

  • Installation-related damage

  • Accidental damage

Screen protectors damaged through drops, impacts, pressure, or misuse are not eligible for replacement under warranty.

Cases & Accessories

Cases, wallet covers, chargers, cables, mounts, and other accessories are covered for manufacturing defects only.

The following are not considered manufacturing defects:

  • Normal wear and tear

  • Cosmetic deterioration

  • Scratches

  • Accidental damage

  • Misuse

  • Excessive force

  • Overfilling wallet cases

  • Stretching or bending caused by improper use

Wallet cases are designed for light everyday card storage. Excessive card storage may affect product performance and lifespan.

Exclusions

Warranty coverage does not apply to:

  • Accidental damage

  • Impact damage

  • Water or liquid damage

  • Misuse or neglect

  • Unauthorised modifications

  • Incorrect installation

  • Normal wear and tear

  • Damage caused by third-party products

  • Damage caused by failure to follow product instructions

Consumer Guarantees Act

Nothing in this Warranty Policy limits your rights under the Consumer Guarantees Act 1993.

Where a product fails to meet the guarantees provided under New Zealand law, customers may be entitled to repair, replacement, refund, or other remedies depending on the circumstances.

Warranty Decisions

Warranty claims are assessed individually based on the information available, product condition, and applicable consumer law.

MobileBitz reserves the right to inspect products before approving warranty claims.

Contact Us

MobileBitz New Zealand

Email: info@mobilebitz.co.nz

For warranty enquiries, please contact our customer support team and provide proof of purchase together with details of the issue.