Privacy Policy

Last updated: May 2026

MobileBitz New Zealand ("MobileBitz", "we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website, products, and services.

MobileBitz New Zealand operates in New Zealand. If you have any questions about this policy or your personal information, you may contact us using the contact details below.

What Information We Collect

We may collect personal information including:

- Your name
- Billing and shipping address
- Email address
- Phone number
- Purchase and order history
- Payment and transaction details
- Device and repair information
- IP address and browser/device information
- Website usage and analytics data
- Preferences, interests, and marketing choices
- Information provided through customer support enquiries, surveys, promotions, or reviews

We collect this information when you:

- Place an order
- Create an account
- Submit a repair booking
- Contact us
- Subscribe to marketing communications
- Participate in promotions or surveys
- Browse or interact with our website
- Accept cookies on our website

If you do not provide certain information, we may be unable to provide products, services, repairs, support, or complete your transactions.

How We Use Your Information

We use your information for purposes including:

- Processing and delivering orders
- Providing repair services and customer support
- Managing warranties and returns
- Verifying identity and preventing fraud
- Improving our products, services, and website
- Maintaining internal records
- Communicating about orders, repairs, and enquiries
- Sending marketing communications where you have consented
- Conducting analytics and market research
- Meeting legal and regulatory obligations

We will only use personal information for purposes that are lawful and connected with our business activities.

Marketing Communications

We may send promotional emails, SMS messages, or marketing communications only where you have consented to receive them or where otherwise permitted by New Zealand law.

All marketing communications will include an unsubscribe option. You may opt out of marketing communications at any time by:

- Clicking the unsubscribe link in our emails
- Contacting us directly
- Updating your account preferences

Fraud Prevention and Security Checks

To help prevent fraud, unauthorised transactions, and misuse of our services, we may perform identity verification and fraud screening checks before providing products or services.

This may involve processing information including:

- Name and contact details
- Billing and shipping information
- Transaction history
- Device identifiers
- IP address and browser information

Some fraud prevention processes may involve automated decision-making or risk scoring systems provided by trusted third-party providers.

You may contact us if you would like further information regarding automated fraud screening processes.

Cookies and Tracking Technologies

• What Are Cookies?

Cookies are small data files stored on your device when you visit a website. They help improve website functionality, performance, and user experience.

• How We Use Cookies

We use cookies and similar technologies to:

- Keep you logged into your account
- Remember your preferences
- Maintain shopping cart and checkout functions
- Improve website performance
- Analyze website traffic and usage
- Personalize content and marketing
- Support advertising and remarketing campaigns

Some cookies are essential for website functionality, while others are used for analytics and marketing purposes.

By using our website, you acknowledge the use of cookies and similar technologies in accordance with this Privacy Policy and your browser settings

• Third-Party Cookies and Analytics

We may use trusted third-party services including:

- Google Analytics
- Google Ads
- Meta/Facebook advertising services
- Payment gateways
- Ecommerce and hosting providers

These services may collect anonymized or aggregated information about your interaction with our website and may store information on servers located outside New Zealand.

You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.

For more information regarding Google’s privacy practices, please refer to Google’s Privacy Policy.

Disclosure of Personal Information

We do not sell your personal information.

We may share your information where reasonably necessary with trusted third parties including:

- Payment processors
- Courier and delivery providers
- Repair technicians and suppliers
- IT and cloud service providers
- Fraud prevention providers
- Marketing and analytics providers
- Professional advisers
- Government or regulatory authorities where required by law

We only share information necessary for the relevant purpose.

Overseas Disclosure of Information

Some of our third-party service providers may store or process personal information outside New Zealand, including providers involved in:

- Cloud hosting
- Website infrastructure
- Ecommerce systems
- Payment processing
- Analytics
- Marketing services

Where information is disclosed overseas, we take reasonable steps to ensure those providers protect personal information in a manner consistent with the New Zealand Privacy Act 2020.

Data Retention

We retain personal information only for as long as reasonably necessary for business purposes and to comply with legal, accounting, warranty, fraud prevention, dispute resolution, and tax obligations.

You may request deletion of your personal information where lawful and appropriate. In some circumstances, we may be required to retain certain information to comply with legal obligations or legitimate business requirements.

Security of Information

We take reasonable technical, physical, and organizational measures to protect personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials and passwords where applicable

Links to Other Websites

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of those websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

Your Rights Under New Zealand Privacy Law

Under the New Zealand Privacy Act 2020, you have the right to:

- Request access to personal information we hold about you
- Request correction of your personal information
- Withdraw consent for certain uses of information
- Opt out of direct marketing communications
- Request deletion of information where lawful and appropriate
- Make a complaint regarding privacy concerns

We will respond to privacy requests within a reasonable timeframe and in accordance with applicable law.

Children's Privacy

Our website and services are not intended for children under 13 years of age without parental or guardian supervision.

Contacting Us

If you would like to:

- Access or correct your personal information
- Make a privacy complaint
- Ask questions about this Privacy Policy
- Request deletion of personal information

please contact us:

MobileBitz New Zealand  
✉ napier@mobilebitz.co.nz

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner:

https://www.privacy.org.nz

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.

Updated versions will be published on this page with the revised effective date.