MobileBitz Privacy Policy

This privacy policy sets out how MobileBitz uses and protects any information that you provide when you use this website. MobileBitz complies with the New Zealand Privacy Act 2020, and is committed to ensuring that your privacy is protected. Any information we ask you to provide when using this website will only be used in accordance with this privacy statement.

We may update this policy from time to time, so please check this page periodically to ensure you’re happy with any changes.

What We Collect

We may collect the following information:

• Your name
• Your contact information including email address
• Some demographic information such as postcode, preferences and interests
• Information relevant to customer surveys and/or offers

We collect this information in two ways:

• During checkout, when needed to process your order
• Through the use of cookies

What We Do With the Information We Gather

We require this information to understand your needs and provide you with better service, including:

• Internal record keeping
• Improving our products and services
• Sending promotional emails about new products, special offers, or other information (only if you opt in — you may opt out at any time)

Fraud Prevention Services

Before we provide services or goods, we may perform checks to prevent fraud and verify identity. This may involve processing the following personal data:

• Name, address, contact details
• Financial information
• Device identifiers such as IP address
• This information helps us:
• Prevent fraud and verify your identity
• Comply with applicable laws
• Meet requirements of payment service providers and suppliers
• Some decisions may be automated (e.g. based on risk scores from fraud prevention systems).

Data Retention

We will keep your personal data only for as long as necessary to fulfill the purpose for which it was collected or as required by law. You may request deletion of your data at any time.

Occasional Market Research

We may contact you for market research purposes or to customise the website to your interests. You can opt out of this contact at any time.

We Do Not Sell Your Data

We will never sell your personal data to third parties. We will only share your information with third parties if required by law or necessary to fulfill your order.

Security

We are committed to ensuring your information is secure. We have physical, electronic, and managerial procedures to safeguard the information we collect online.

If you place an order from outside of New Zealand, your data may be transferred to and processed in New Zealand, where it will be protected in accordance with this privacy policy.

Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices of other sites. Please review their privacy statements independently.

Controlling Your Personal Information

You may choose to restrict the use of your personal information in the following ways:

• Look for the option to opt out of direct marketing communications
• Contact us to update or withdraw any previous consent
• Request a copy of the personal information we hold about you
• Request corrections if any data we hold is inaccurate or incomplete
• To make a request, please contact us via our Contact Us page.

Your Rights Under NZ Privacy Law

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Request correction of your personal information
• Object to the collection or use of your information in certain circumstances
• Request deletion of your data (where lawful and appropriate)
• Make a privacy complaint

To exercise these rights, please contact our Privacy Officer:

Privacy Officer
MobileBitz NZ
✉ privacy@mobilebitz.co.nz

If you are not satisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner at www.privacy.org.nz.

MobileBitz Cookie Policy

What Are Cookies?

Cookies are small files stored on your device to enhance your experience and functionality of our website. This page explains what cookies we use and why.

How We Use Cookies

We use cookies to:

• Manage your account login
• Remember your preferences
• Process orders
• Track website performance and analytics
• Tailor our marketing
• Some cookies are essential to our website’s function; others help us improve your experience.

Disabling Cookies

You can control or disable cookies in your browser settings. However, disabling cookies may limit website functionality.

Types of Cookies We Use

• Account cookies - To manage account signups and logins
  
• Login cookies - To remember login status across pages
  
• Newsletter cookies - To track subscription status
  
• Order cookies - To maintain order state through checkout
  
• Preference cookies - To save your site preferences
  
• Analytics cookies - To help us understand how visitors use our site
  
• Third-party cookies - From partners like Google Analytics or ad platforms

Third-Party Services

We use trusted third parties such as Google Analytics to gather anonymous usage data and optimize the site. For more, visit the Google Analytics site.

More Information

If you have questions about our Privacy or Cookie Policy, please contact us through our Contact Us page or email us at info@mobilebitz.co.nz.