Repair Terms & Warranty Policy

Repair Terms & Conditions

Last updated: May 2026

By booking, authorizing, or proceeding with a repair service through MobileBitz New Zealand ("MobileBitz", "we", "our", or "us"), you acknowledge and agree to the following Repair Terms & Conditions.

Nothing in these Terms limits or excludes your rights under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or any other applicable New Zealand law.

Device Condition & Pre-Existing Faults

Devices presented for repair may contain pre-existing faults, hidden damage, liquid exposure, battery degradation, prior repair attempts, manufacturing defects, frame damage, or internal component issues that may not be visible during initial inspection.

MobileBitz is not responsible for faults, failures, or issues unrelated to the original repair request, including faults that become apparent during or after repair due to pre-existing damage or conditions.

Where a device has existing cracks, frame damage, bending, liquid damage, prior repairs, missing components, or other structural defects, additional risks may exist during repair.

Data Backup & Customer Responsibility

Customers are solely responsible for backing up all data before repair.

MobileBitz is not responsible for any loss of:

• Photos

• Videos

• Contacts

• Messages

• Applications

• Settings

• Accounts

• Passwords

• Personal data

• Business data

or any other information stored on the device.

Customers acknowledge that data loss may occur during diagnosis, software procedures, component replacement, or device failure.

Device Access & Passcodes

Customers are responsible for providing any passcodes, passwords, PINs, biometric access, or other information reasonably required to complete testing and repair services.

Where device access is restricted, MobileBitz may be unable to verify full functionality before returning the device.

Additional Faults Discovered During Repair

During diagnosis or repair, additional faults, hidden damage, liquid exposure, defective components, or further repair requirements may be discovered.

Where additional work is required, MobileBitz may pause repair work until customer approval is obtained.

Additional charges may apply where further parts or labour are required.

Water Resistance

Devices originally advertised as water resistant or waterproof may lose water resistance after repair or disassembly.

Although replacement seals, gaskets, or adhesives may be installed where appropriate, MobileBitz does not guarantee water resistance, waterproof performance, dust resistance, or ingress protection ratings following any repair.

Customers are advised to avoid liquid exposure after repair.

Face ID, Touch ID & Security Features

Face ID, Touch ID, fingerprint recognition, True Tone functionality, proximity sensors, cameras, biometric security systems, and other manufacturer-specific features may be affected by:

• Previous repairs

• Liquid damage

• Impact damage

• Frame distortion

• Aftermarket components

• Pre-existing faults

MobileBitz cannot guarantee continued operation of these features where underlying faults, previous repairs, or device damage exist.

Screen Repairs

Screen replacements are intended to restore functionality to damaged displays.

Devices with:

• Bent frames

• Impact damage

• Structural weakness

• Previous repairs

• Liquid damage

• Internal stress

may remain vulnerable to future display issues.

The following are not covered under warranty:

• New cracks

• Impact damage

• Pressure marks

• Dead pixels caused after collection

• Physical damage

• Liquid damage occurring after repair

Display characteristics such as colour tone, brightness, fingerprint sensitivity, refresh rate performance, or True Tone functionality may vary depending on device model and replacement part specifications.

Battery Repairs & Battery Safety

Lithium-ion batteries may swell, fail, overheat, ignite, leak, or become unstable due to age, manufacturing defects, impact damage, liquid exposure, charging issues, or prior repairs.

Customers acknowledge that devices containing swollen, damaged, defective, or degraded batteries may carry additional risks during diagnosis and repair.

MobileBitz will take reasonable care when performing battery repairs but accepts no responsibility for issues arising from pre-existing battery defects or unsafe battery conditions.

Repair Warranty

MobileBitz provides a limited warranty covering:

• Parts supplied by MobileBitz

• Workmanship performed by MobileBitz

Warranty applies only to the repaired component and does not extend to unrelated parts of the device.

Warranty does not cover:

• Accidental damage

• Cracked screens after repair

• Liquid damage

• Impact damage

• Pressure damage

• Frame damage

• Battery swelling caused after repair

• Misuse or neglect

• Unauthorised repairs or modifications

• Software issues unrelated to the repair

• Normal wear and tear

• Issues caused by third-party products or accessories

All warranty claims are subject to inspection and assessment before approval.

Parts Availability & Repair Timeframes

Repair turnaround times are estimates only.

Delays may occur due to:

• Supplier shortages

• Shipping delays

• Device condition

• Additional faults discovered during repair

• Manufacturer restrictions

• Customs delays

• Circumstances outside our reasonable control

MobileBitz is not liable for delays beyond our reasonable control.

Diagnostic & Assessment Fees

Diagnostic, inspection, assessment, or quotation fees may apply even where the customer chooses not to proceed with repair after inspection.

Any applicable charges will be advised before work proceeds where reasonably practicable.

Accessories & Removable Items

Customers should remove SIM cards, memory cards, cases, screen protectors, and other removable accessories before repair where possible.

MobileBitz is not responsible for loss or damage to accessories not required for repair.

Unclaimed Devices

Customers will be notified when repairs are completed.

Devices not collected within 90 days of notification may be considered abandoned.

To the extent permitted by law, MobileBitz reserves the right to:

• Charge reasonable storage fees

• Recover administrative costs

• Dispose of abandoned devices

• Recycle abandoned devices

• Sell abandoned devices to recover outstanding costs

Reasonable attempts will be made to contact customers before any action is taken.

Limitation of Liability

To the maximum extent permitted by New Zealand law, MobileBitz shall not be liable for indirect, incidental, special, exemplary, or consequential losses arising from:

• Device failure

• Loss of use

• Business interruption

• Loss of profits

• Loss of data

• Delays in repair services

Nothing in these Terms excludes liability where such exclusion would be unlawful.

Consumer Guarantees Act

Nothing in these Terms limits, excludes, or modifies any rights available under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer protection legislation.

Contact Us

MobileBitz New Zealand

Email: info@mobilebitz.co.nz