iPhone 16 Plus Soft Silicone Case

Shipping Information

At Mobile Bitz, we're committed to getting your mobile repair parts and accessories to you quickly and safely across New Zealand.

Free Shipping

We offer free standard shipping
on all domestic orders within New Zealand. The checkout page will automatically indicate if your order qualifies for complimentary shipping.

Delivery Coverage

While we ship nationwide across
New Zealand, some remote locations may not be serviced by our standard
shipping partners. If your address falls into this category, our support team will contact you to arrange alternative delivery options.

Any additional shipping costs for remote locations will be communicated and
agreed upon before processing your order.

Shipping Protection

All shipments are insured against damage through our shipping partners.

Important:
Please inspect your package upon delivery and do not accept packages that appear tampered with or damaged.

Contact us immediately if you receive a damaged shipment.

Processing and Delivery Times

• Order Processing: 24-48 hours from order confirmation
• Standard Delivery: 3-5 business days via our shipping partners
• Total Delivery Time: 4-7 business days from order placement

Shipping Address Changes

We cannot modify shipping addresses once an order is placed. However, you can contact our support team to cancel your order before it's dispatched for shipping. Please note that orders cannot be cancelled once they've been collected by our shipping partners.

Returns and Exchanges Policy

We stand behind the quality of our mobile repair services and accessories. If you receive damaged, incorrect, or defective products, we're here to make it right.

Return Eligibility

You may request a return or exchange within 72 hours of delivery. This timeframe ensures we can quickly resolve any issues while maintaining product quality standards.

Return Conditions

• Returns accepted for damaged, incorrect, or defective items only
• Products must be in original condition and packaging
• Clearance items and promotional sale products are final sale - no returns or exchanges
• Custom or personalized items cannot be returned

Refund vs Exchange Policy

• Refunds: Only provided when products are damaged during shipping
• Exchanges: Available for all other eligible return scenarios
• One Exchange Only: Products that have been exchanged cannot be returned or exchanged again

How to Initiate a Return

Contact our support team using any of these methods:

• 📧 Email: support@mobilebitz.com (use your registered email address)
• 📱 Phone: +64 9 123 4567

Important:

Do not ship products back to us independently. Our shipping partners will arrange collection at no cost to you. We cannot process returns or cover shipping costs for self-shipped items.

Return Process Timeline

• Initial Contact: Allow 48 hours for our team to respond and confirm return eligibility
• Collection: Our shipping partners will arrange pickup (3-5 business days depending on location)
• Processing: 48 hours from when we receive the returned item
• Replacement Shipping: Additional 3-5 business days for delivery

Contact Our Support Team

For all shipping and returns enquiries:

📧 Email: support@mobilebitz.com
📱 Phone: +64 9 123 4567

🕒 Business Hours: Monday-Friday 9AM-6PM, Saturday 9AM-4PM NZST

Mobile Bitz - Your trusted partner for mobile device repairs and accessories across New Zealand.

Fast shipping, quality products, exceptional service.

At Mobile Bitz, exceptional customer support is at the heart of everything we do. Whether you need assistance with a repair inquiry, have questions about our mobile accessories, or require help with a recent purchase, our dedicated support team is ready to provide you with prompt, professional assistance.

How We Can Help You

🔧 Repair Services Support

• Free repair consultations and diagnostic assessments
• Repair status updates and progress tracking
• Warranty information and coverage details
• Technical support for post-repair concerns
• Device care and maintenance guidance

📱 Product & Accessories Support

• Product compatibility assistance
• Installation guidance for screen protectors and cases
• Accessory recommendations based on your device and lifestyle
• Return and exchange policy information
• Product warranty and quality assurance support

💬 General Customer Support

• Order tracking and delivery information
• Billing and payment assistance
• Store location and operating hours
• Appointment scheduling for repairs
• Feedback and suggestions welcome

Multiple Ways to Reach Us

📧 Email Support

support@mobilebitz.com

Our email support team responds to all inquiries within 24 hours during business days. When contacting us via email, please include:

• Your device model and issue description
• Order number (if applicable)
• Preferred contact method for follow-up
• Any relevant photos of device damage

Perfect for: Detailed repair inquiries, warranty claims, product questions, and non-urgent support requests

📞 Phone Support

+64 9 123 4567

Speak directly with our knowledgeable support specialists for immediate assistance. Our phone lines are staffed by experienced technicians who can provide real-time guidance and support.

Phone Support Hours:

• Monday to Friday: 9:00 AM - 6:00 PM
• Saturday: 9:00 AM - 4:00 PM
• Sunday: Closed

Perfect for: Urgent repair needs, immediate technical support, appointment scheduling, and complex inquiries

At Mobile Bitz, we understand that your mobile device is more than just a communication tool, it's your gateway to the digital world, your companion for capturing memories, and an essential part of your daily life. That's why we're committed to keeping your device running perfectly while helping
you express your unique style through our comprehensive mobile repair services and premium accessories collection.

Expert Mobile Repair Services New Zealand

Mobile Bitz takes pride in delivering exceptional mobile repair services across New Zealand. Our skilled technicians use state-of-the-art equipment and genuine
replacement parts to ensure your device receives the highest quality care. From cracked screen repairs and battery replacements to water damage restoration and charging port fixes, we handle every repair with precision and expertise.

Our commitment to excellence extends beyond just fixing your device. We understand the urgency of mobile repairs in today's connected world, which is why Mobile Bitz offers fast, reliable service without compromising on quality. Every
repair comes with our comprehensive warranty, giving you peace of mind
and confidence in our workmanship.

Premium Mobile Accessories & Protection Solutions

Mobile Bitz embraces the diversity of personal styles and protection needs. Whether you're looking for rugged cases for ultimate protection, sleek covers that
complement your professional image, or vibrant accessories that make a bold statement, our extensive collection of mobile accessories caters to every preference and lifestyle.

Our carefully curated selection includes:

• Screen protectors with advanced technology for crystal-clear visibility and maximum protection
• Mobile cases and covers ranging from minimalist designs to heavy-duty protection
• Charging solutions including wireless chargers, power banks, and premium cables
• Audio accessories featuring headphones, earbuds, and Bluetooth speakers
• Mobile stands and mounts for hands-free convenience
• Customizable phone skins and decorative accessories for personal expression

Quality You Can Trust, Service You Can Rely On

We take pride in the quality of both our repair services and accessory products. Mobile Bitz partners with leading manufacturers and uses cutting-edge repair techniques to
ensure every customer receives exceptional value. Our commitment to quality extends to every aspect of our service, from the precision of our repairs to the durability of our accessories.

Join the Mobile Bitz Community

We invite you to join our growing community of tech enthusiasts, professionals, and
style-conscious individuals across New Zealand. Stay connected with Mobile Bitz to discover the latest mobile accessories trends, exclusive repair service offers, and expert tips for maintaining your devices.

Mobile Bitz — Where Expert Repair Meets Premium Accessories. Protect your investment. Express your style. Experience the difference.

Contact Mobile Bitz Today

📧 Email: support@mobilebitz.com
📞 Phone: +64 9 123 4567

Mobile repair services,
mobile accessories, phone cases, screen protectors, mobile device protection, New Zealand mobile repair, smartphone accessories, tablet repair, mobile phone cases NZ, premium mobile accessories New Zealand.